Last updated: August 2026
At Zayak Craft, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website zayakcraft.com or contact us via WhatsApp, email, or social media.
1. Information We Collect
We may collect the following information when you place an order, contact us, or use our website:
- Name, email address, and phone number
- Billing and delivery address
- Order details and payment method (we do not store card details)
- WhatsApp messages sent to our business number
- Device and browser information (via cookies)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order, shipping, and after-sales support
- Respond to WhatsApp inquiries via our AI assistant (Zara)
- Improve our website and customer experience
- Send occasional promotional offers (only with your consent)
3. WhatsApp AI Assistant
When you message our WhatsApp business number, your messages are handled by Zara, our AI-powered assistant. Zara uses your message content to provide relevant responses about our products and services. Messages may be reviewed by our team for quality and support purposes. We do not sell or share your WhatsApp conversation data with third parties.
4. Sharing Your Information
We do not sell your personal information. We may share data with:
- Delivery and courier services (to fulfil your order)
- Payment processors (for secure transactions)
- Meta Platforms (WhatsApp Business API) for messaging services
All third parties are required to keep your data secure and use it only for the purpose of delivering our service.
5. Cookies
Our website uses cookies to improve your browsing experience and for analytics. You can disable cookies in your browser settings, though this may affect some website functionality.
6. Data Security
We take reasonable precautions to protect your data from unauthorised access, loss, or disclosure. Our website uses SSL encryption for all data transmitted between you and our servers.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or delete your data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at zayakpk@gmail.com or via WhatsApp at +92 306 7361207.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Zayak Craft
Email: zayakpk@gmail.com
WhatsApp: +92 306 7361207
Website: zayakcraft.com