We want you to love your Zayak Craft purchase. Because every piece is handmade, slight natural variations in colour, texture, or pattern are a mark of authenticity — not a defect. Please read this policy before placing an order.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged item and packaging
We will arrange a replacement or full refund at no cost to you, including return shipping if applicable.
Returns
We accept returns within 14 days of delivery if you are not satisfied with your purchase, subject to the following conditions:
- The item must be unused and in its original packaging.
- Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.
- Custom or personalised orders are non-returnable.
To initiate a return, email us at info@zayakcraft.com with your order number and reason for return. We will confirm the return address and next steps.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. You will receive an email confirmation when the refund is processed.
Non-Returnable Items
The following cannot be returned or refunded:
- Custom or personalised orders
- Items that have been used, washed, or are not in original condition
- Items returned after 14 days of delivery
Wholesale & Export Orders
Wholesale and bulk export orders are governed by the terms agreed at the time of purchase. Please contact us before ordering if you have specific requirements.
Contact Us
Questions about your order? Reach us at info@zayakcraft.com or via WhatsApp. We aim to respond within a few hours.